The Crucial Importance of Customer Service
The assistance we provide to our customers is essential for us to build long-lasting and fruitful relationships.
It is not just about answering questions or solving problems, but about building a relationship of trust and loyalty that allows customers to understand the quality of the products and the solidity of a company that has been on the market by their side for over 50 years, ready to support them and ensure that their requests are processed correctly, with the required quality and in a short time.
Customer service is managed efficiently and promptly and with constant attention to the needs expressed in each pre- and post-sale phase: from the identification of the most suitable product to the customization of the tape and advice on the use and storage of the products.
Technical support
Investing in a quality technical support service is a strategic investment for the future of any company. Through our support we help customers solve problems or doubts about the products, we are also able to help with targeted information on cutting and printing some of our customers such as converters and printers who use our product to be printed or cut in different formats. Thanks also to our technicians at the research and development level we can advise and support with specific tests of the product and understand the performance of the ribbon in a more in-depth way.
Consulting
Consulting is one of our strengths as we are manufacturers and manage the adhesive tape production process from start to finish. Those who rely on us have a partner who is able to provide advice on the type of support to use and the type of adhesive, based on the needs of each customer. We support the customer in complex and simple projects for the development of customized adhesive tapes or branded products thanks to our experience of over 50 years on the market. We are able to provide samples of tapes following specific requests to allow the product to be tried and understood its intrinsic characteristics.
Aftersale consultation
Once the customer has purchased our product, we are always at their side. Our after-sales assistance guarantees the customer from any post-purchase problems, allows us to continue to follow them and, if necessary, collect valuable feedback for our work. Not only a customer followed, supported and recommended, for us represents an investment in the future and an important vehicle for the diffusion of our brand. We are able to intervene promptly in case of problems also thanks to an internal laboratory that allows us to test any problems or similar products.
